FAQ

General / Overview

What can I do with IndexDen?

You can use IndexDen to create a finely-tuned search function for your web site or application. If you have content you want your users to find, but you don't want to deal with complicated coding and system administration tasks, IndexDen is for you.

I am not a developer. What can I do with IndexDen?

IndexDen is a service intended to be used mainly by developers or system administrators. It's not a standalone web search engine, and we don't currently have a way for you to set it up directly through the Web. It requires downloading software such as a Wordpress plug-in (if you wanted to add better search to your blog, for example) or writing a program to interact with our servers.

Please let us know what you would like to do with IndexDen, and we'll do our best to help you. Thanks for your interest!

Do I download IndexDen and run it on my computer?

IndexDen is a hosted service, which means that it runs on our servers over your Internet connection, what we like to call "in the cloud". Using IndexDen saves you from having to do any system administrations tasks or pay for hardware.

How much set up and management does IndexDen require?

Very little. You can be up and running in minutes, and we take care of all the maintenance.

What languages do you support?

We provide clients for Python, Ruby, PHP and Java. Our API spec is public and consists of REST calls that can be made through HTTP, so if you don't use one of our client libraries, it’s easy to implement your own client or even use the API from the command line with tools like Curl. You can find open source clients in Clojure, Perl, C#, and more here.

What level of support do you provide?

We provide support via email at indexden@indexden.com and via chat through the pop-up window in the lower right corner of our site.

How do I get my data to you?

To index your existing data for the first time, you need to iterate through your document database and send each document to the index via the "add_document" function.

To keep your index up-to-date with the latest additions and changes on your site, you need to call the "add_document" function for new or changed documents, and the "delete_document" function for deleted documents.

How fast does IndexDen deliver search results?

IndexDen resolves most queries in well under the 30ms mark. For very large data sets and complex queries, times can go up to 100ms.

Can IndexDen handle a large web site with a lot of users and a lot of queries?

Absolutely. Basic accounts support 20-30 queries per second out of the box. If that's not sufficient for your needs, we can set up custom accounts that can easily handle several hundred queries per second.

I have tens of millions of documents to index. Will IndexDen work for me?

Absolutely! For information about a custom plan tailored to your needs, please contact us.

Sign-up, Pricing and Billing

How do I sign up?

Go to our IndexDen plans and select a plan. For trial plans, we only need your email address and a password. For plans that require payment, we also need your billing information.

Can I cancel any time I want?

Yes. You can cancel your account at any time without any prior notification.

How do I cancel my service?

Send us an email telling us you want to cancel, and we'll take care of it.

When will you charge me?

We charge for the paid plans every month in advance, and we provide the first month free of charge. This means that if you sign up, for example, on January 15th, you will not be charged until February 15th, and that will pay for the period from February 15th until March 14th.

Can I switch plans?

Sure. We're working on automating this process, but in the meantime, contact us and we'll do it for you.

How do I upgrade from the trial plan to a paid plan?

Contact us via email.


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